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FAQ

For any further queries, please get in touch via our contact form.

The Retreat Yourself Box is a seasonal 'health retreat in a box' subscription box filled with $200 of mainly full sized health and wellness products with a focus on natural and organic Australian brands. All products are sourced with your highest health in mind and will include items such as edible health foods and supplements, wellness goodies, beauty products and lifestyle products. Each season's box of products is different and will be tailored towards that season.

The box will also contain the RY Wellness Magazine which includes healthy recipes, workouts, lifestyle articles, stories about the featured brands and WAY more. There will also be a Retreat Yourself Day Plan, which explains how you can create your own ‘at home retreat’ using the products and guide featured within the box.

The box is designed so that you can discover new and exciting brands without having to leave your home, but also captures the whole reason we are interested in health – to improve our lives! We create the boxes to help you reach your highest state of wellness, and also encourage you to use the day plan and take some quality time out for you.

Seasonal subscription:

A payment of $69.95 (plus shipping if international) will be withdrawn from your account every 3 months. You will receive a Retreat Yourself Box very 3 months at the start of each season (June 1st, Sept 1st, Dec 1st, March 1st).

See billing and shipping for exact billing and shipping dates.

Yearly subscription:

A payment of $250 (plus shipping if international) will be withdrawn from your account every year.

You will receive a Retreat Yourself Box very 3 months at the start of each season (June 1st, Sept 1st, Dec 1st, March 1st).

See billing and shipping for exact billing and shipping dates.

Single Gift Box:

A payment of $79.95 (plus shipping if international) will be withdrawn at time of purchase and you will receive one Retreat Yourself Box.

Yearly Gift Subscription:

A payment of $250 will be withdrawn at time of purchase and you will receive four boxes across the year at the start of each season. This payment will not recur.

When you subscribe, your next payment will be withdrawn on the 22nd day before the next season's box.

For example, you subscribed on January 10th and received the Summer Box. Your next box will be the Autumn Box, therefore your next payment will be on February 22nd.

OR

You subscribed on Feb 10th after we had sold out of summer boxes and the first box you received was the Autumn Box on March 1st. Your next box will be the Winter Box, therefore your next payment will be withdrawn on May 22nd.

If you have any questions about this, please email our team at

info@retreatyourselfbox.com

Seasonal Subscription: $69.95 every 3 months + shipping if international

Shipping within Australia & NZ is free

Yearly Subscription: $250 annual payment + shipping if international

Shipping within Australia & NZ is free

Single Gift Box: $79.95 + shipping if international

Shipping within Australia & NZ is free

Yearly Gift Subscription: $250 + shipping if international

Shipping within Australia & NZ is free

When you subscribe on a seasonal or annual basis, you will receive four boxes per year or until subscription is canceled.

If you purchase a Single Gift Box, you will receive ONE box.

If you purchase a Yearly Gift Subscription you will receive 4 boxes.

If you are ordering and that current seasons box is available, the box will be shipped on the next business day.

If you are preordering the next seasons box, the box will be shipped on the first day of the next season.

Eg, You subscribed starting in summer on Jan 10th and the Summer Box was available. Your Summer Box will be shipped straight away and your next box shipped on March first.

You subscribed starting in autumn on Feb 10th and you were preordering, your first Autumn Box will be shipped on March 1st.

If you subscribe seasonally or annually, you will be billed and shipped boxes until you decide to cancel.

Retreat Yourself is a subscription service, just like when you subscribe to a magazine – you will continue to pay for, and receive the service until cancellation. 

If you have only purchased a Single Gift Box  – you will only be billed for that one purchase and you will only receive one box.

If you have purchased a Yearly Gift Subscription, you will only be billed once and will receive 4 boxes across the year.

You will find a Product Listing Document in each box which will have a list of the different feature products. If you want to find something in particular, please email our team at info@retreatyourselfbox.com.

At the moment we don't have the option to choose what is in your RY box, however it is something we are working on.

You can take comfort in knowing that the team at Retreat Yourself put a lot of time and effort into choosing the perfect products for you.

If you have any questions regarding this, please email the team at info@retreatyourselfbox.com

Our team here at Retreat Yourself have a background in holistic health, nutrition and fitness, so we are fully equipped and always on the hunt for products that are great for you. We always choose brands that are aligned with our core beliefs and values, and that have the same vision as us.

Our focus is on natural and organic brands within Australia. We believe in whole health, and looking after the body and mind, so we always have your best health interests in mind.

If you have any special conditions, please email the team at info@retreatyourselfbox.com. We will do our best to cater, however we cannot guarantee that we will be able to fulfil your requirements.

Retreat Yourself strongly supports vegan, and whilst most of our boxes are vegan, we cannot 100% guarantee that they always will be.

We always ensure that we understand how the product was manufactured before including them within our box, and only align with companies that share our same values and are kind to the environment.

Please contact us at info@retreatyourselfbox.com if anything within your box has been damaged or is missing. We will investigate the issue and will review your case to decide what sort of replacement is appropriate. Please ensure that you contact us within four weeks from the date your box has been shipped as we are only able to process replacement requests within this time.

If you are unhappy with the box and the products inside, you can return the box to us within 30 days of receiving it (we must receive the box within 30 days since shipment) and we will refund you your money.

The box must be undamaged and none of the products open or used or you will not qualify to receive your money back.

You are welcome to cancel at anytime by logging into your account and canceling or emailing us at info@retreatyourselfbox.com. Your subscription will continue to renew indefinitely until canceled.

You will need to cancel prior to next payment being debited.

If you want to cancel your subscription, please contact our team at info@retreatyourselfbox.com and we will cancel the subscription. OR you can cancel by logging into your account and requesting cancellation.

Our cancellation policy is outlined in the question above.

To change any details, please contact us at info@retreatyourselfbox.com and we will advise of the correct steps.

Please DO NOT update your address through your account as this could cause issues with shipping.

Email us at info@retreatyourselfbox.com and we will update your address.

You can log into your account and update your payment details by heading to 'Manage Subscriptions > Billing information > update card'

Due to the volume of orders we sent, we can't ship personalised notes, however if you purchase one of our 'Gift Box' options, you will receive a few customisable e-cards to choose from.

If you are unhappy with the box and products included, we will provide a refund if returned within 30 days. Products must NOT have been used, opened or tampered with, and will only be refunded if returned in one piece.

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